Appian, a leading provider of low-code automation software, has forged a strategic partnership with PwC UK aimed at revolutionizing services within the insurance sector through enhanced operational efficiency and customer experience on the Appian Platform.
With a global clientele exceeding 4,000 insurance firms, PwC brings extensive expertise in navigating the complexities of disparate systems and regulatory frameworks, particularly legacy platforms. The collaboration leverages PwC’s deep experience in deploying Appian solutions, showcasing tangible operational improvements and reinforcing its pivotal role as a premier alliance partner for Appian.
PwC not only integrates the Appian Platform and Appian Connected Claims solution into its own claims management services but also operates an EMEA center of excellence. This center specializes in deploying the full spectrum of Appian products, focusing on claims management, operational excellence, and digital transformation. These capabilities enable PwC to deliver bespoke services that enhance the competitive edge of its insurance clientele.
The alliance is poised to redefine insurance operations amidst a dynamic market landscape, harnessing PwC UK’s industry insights and Appian’s cutting-edge technology. By synergizing their strengths, the partnership empowers insurers to embark on robust digital transformation journeys, optimizing processes and delivering superior services to policyholders and brokers alike.
Michael Cook, Insurance Consulting Partner at PwC UK, underscores the significance of the alliance, stating, “Our collaboration with Appian is pivotal in enabling insurers to adapt swiftly and competitively within today’s global market.”
He elaborates, “Combining PwC’s industry acumen with Appian’s technology equips us to deliver innovative solutions that directly address the evolving needs of insurance clients.”
Gijsbert Cox, Head of Insurance in EMEA and APAC at Appian, echoes the sentiment, emphasizing, “We are excited to partner with PwC to introduce groundbreaking solutions to the insurance sector.”
Cox highlights, “Through this collaboration, we are well-positioned to equip insurers with the expert services and technologies essential for driving innovation and maintaining competitiveness in an ever-changing market landscape. This initiative is set to significantly influence the UK insurance market, with potential implications extending across Europe and the US.”
This strategic partnership marks a milestone in reshaping insurance operations, promising transformative impacts on efficiency and customer-centricity in the sector.
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